At Amazon Other Shop, we stand behind the quality of our furniture products. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • You must initiate the return process within 15 days of receiving the item
  • You must provide proof of purchase (order number or receipt)

Important Note: For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

  • Recliners & rockers with fabric upholstery
  • Ottomans & footstools with fabric components
  • Any item that shows signs of use or assembly

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Amazon Other Shop Team, I would like to request a [return/exchange] for my recent purchase. Below are the details: Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify] Preferred Solution: [Refund/Exchange for (specify product if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will:

  • Verify your request’s eligibility
  • Provide return instructions
  • Issue a Return Merchandise Authorization (RMA) number

Step 3: Package and Ship Your Return

Please:

  • Repackage the item securely in its original packaging
  • Include all original accessories and documentation
  • Clearly mark the RMA number on the outside of the package
  • Ship to our returns center at:

Amazon Other Shop Returns
1070 Morris Street
San Antonio, TX 78218
USA

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • You should see the refund in your account within 7-10 business days, depending on your financial institution

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original shipment qualified for free shipping

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Customer Satisfaction Promise: We want you to love your Amazon Other Shop furniture. If you have any concerns about your purchase, please don’t hesitate to contact our friendly customer service team. We’re available Monday through Friday, 9:00 AM to 5:00 PM Central Time.