Welcome to Amazon Other Shop’s FAQ section! We’re here to answer all your questions about our stylish furniture collections, delivery options, and customer service policies. Below you’ll find helpful information to make your shopping experience smooth and enjoyable.

Product Questions

What types of furniture does Amazon Other Shop offer?
We specialize in contemporary, functional furniture pieces including:
  • Benches
  • Dining chairs
  • Office chairs
  • Ottomans & footstools
  • Recliners & rockers
  • Stools
Each piece is designed to combine style with comfort for your home or office.
What materials are used in your furniture?
We use high-quality materials including solid wood, premium fabrics, and durable metals to ensure our furniture is both stylish and long-lasting. Specific material information is provided for each product in its description.
How do I choose the right furniture piece for my space?
Consider the dimensions of your space and the functionality you need. Our product descriptions include detailed measurements. For personalized advice, feel free to email our customer service team at [email protected].

Shipping & Delivery

Where does Amazon Other Shop ship to?
We ship globally to most regions, excluding some Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact our customer service team before placing your order.
What shipping options are available?
We offer two convenient shipping options:
  • Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 days after dispatch
  • Free Shipping (orders over $50): Delivered via EMS in 15-25 days after dispatch
All orders take 1-2 days for processing before shipping.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse in San Antonio. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.
What happens if I’m not home when delivery is attempted?
Our carriers will typically leave a notice with instructions for rescheduling delivery or picking up your package at a local facility. Some carriers may also contact you directly to arrange a convenient delivery time.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you may return it for a refund. The item must be in its original condition with all packaging materials.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In these cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders more easily and saves your information for future purchases.
Can I change or cancel my order after placing it?
You may request order changes or cancellation within 24 hours of placing your order by contacting our customer service team. After this period, your order will likely have entered processing and cannot be changed.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. Emails received outside these hours will be answered the next business day.
Where is Amazon Other Shop located?
Our headquarters is located at:
1070 Morris Street, San Antonio, US 78218
All orders are shipped from this location.

Didn’t find the answer you were looking for? Our customer service team is always happy to help! Email us at [email protected] with any additional questions.

Happy decorating from the Amazon Other Shop team!